Overview

Pharo Logistics Inc is committed to customer satisfaction. However, due to the nature of our business and services, we offer limited refunds under specific conditions. This policy outlines our terms for refund eligibility.

Non-Refundable Services

The following services are non-refundable once delivered or initiated:

• Freight agent onboarding fees
• Custom agreements and contract creation
• Government contracting consulting sessions
• Any digital products or downloadable documents
• Setup or administrative fees related to compliance or registration

Eligible Refund Situations

Refunds may be considered in the following cases:

• Duplicate payments due to billing error
• Service was not rendered or initiated
• A purchased digital document was not received or failed to open after multiple attempts

All refund requests must be made within 7 calendar days of the original purchase.

How to Request a Refund

To request a refund, please contact our support team with:

• Your full name and company name
• Date of transaction
• Payment method and confirmation number
• Reason for the refund request

📧 Email: info@pharologistics.com

We will respond to your request within 5 business days.

Refund Method

If your request is approved:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days, depending on your bank or provider

Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks with their financial institutions. Filing a chargeback without contacting us first may result in suspension of service or termination of your client or agent relationship with Pharo Logistics Inc.

Contact Information

If you have questions regarding our refund policy, please contact us at:

📧 info@pharologistics.com
📞 (305) 848-2271